You know something's wrong. Now learn how to prove it.
The SEND Complaint Toolkit gives parents and carers the structure, language, and evidence framework to write complaints that get taken seriously, and that follow the Local Government and Social Care Ombudsman's own published guidance.
Most parents know their child isn't getting the support they're entitled to. What's harder is turning that frustration into a complaint that schools, councils, and the Ombudsman can't ignore.
What you'll get
- The complete toolkit: your child's legal rights explained in plain English, what evidence to gather, and how to write a complaint that identifies the breach, the evidence, and the harm
- 5 editable Word templates: Stage 1 complaints (school and local authority), Stage 2 escalations, and a Subject Access Request letter, ready to fill in and send
- Real worked examples: including missed Section F provision and school avoidance (EBSA)
- Financial remedy guidance: grounded in the LGO's own published figures and decisions
- When to go further: clear guidance on the SEND Tribunal, the Ombudsman, and Judicial Review
Built around the LGO's own framework:
Identify the breach, evidence it, show the harm.
No legal jargon. No guesswork. Just a clear path from "this isn't right" to a complaint that stands on solid ground.
A note before you buy
This toolkit is guidance, not legal advice. It's designed to help you write strong, evidence based complaints, build from real life casework, not to replace a solicitor for complex cases.
Free, independent advice is always available from SENDIASS and IPSEA or contact SENDHelp for a full complaints case management service.
