THE SEND COMPLAINTS TOOLKIT

A complete, step-by-step guide for parents and carers, built around the Local Government and Social Care Ombudsman's published guidance.

Your purchase includes:

• The full SEND Complaint Toolkit guide (PDF)
• 5 editable Word templates: Stage 1 complaints (school and local authority), Stage 2 escalations (governors and local authority), and a Subject Access Request letter
• Guidance on statutory timescales, evidence gathering, and financial remedy

Instant digital download. No physical product will be shipped.

Disclaimer

This toolkit is provided for general guidance purposes only and does not constitute legal advice. It is intended to help parents and carers understand the SEND complaints process and prepare their own correspondence.

The information is based on the SEND Code of Practice 2015, the Children and Families Act 2014, and published guidance from the Local Government and Social Care Ombudsman (LGO) at the time of writing. Laws, statutory guidance, and Ombudsman practice may change, and every case is different. Outcomes, including any financial remedy, are decided entirely at the discretion of the relevant school, local authority, or Ombudsman and are not guaranteed by this toolkit or by SENDHelp!

SENDHelp! is independent of and not affiliated with the Local Government and Social Care Ombudsman, the Department for Education, or any local authority.

For complex cases, or before taking legal action such as a Tribunal appeal or Judicial Review, you should seek independent legal advice. Free, impartial advice is available from SENDIASS (www.iassnetwork.org.uk) and IPSEA (www.ipsea.org.uk).

This is a digital product. Due to the nature of digital downloads, all sales are final and non-refundable once the files have been accessed or downloaded, except where required by law.